TERMS & CONDITIONS
The Organic Frog Pte Ltd
TERMS AND CONDITIONS
1) Introduction and definition of terms
1.1) This web site is owned and operated by The Organic Frog Pte. Ltd. (« The Organic Frog », « we », « us », « our » or the « company »), a Singapore registered company under the n°201505229R.
1.2) You are the customer. By using this web site, you agree to the Terms and Conditions that appear below.
1.3) « Goods » are the goods ordered by the customer using www.theorganicfrog.com web site.
1.4) « Price » means the total price of goods. We are a non GST registered Company, and as such no GST is included in the price of our products. Our displayed prices are net prices (delivery price, please see 3.5)).
1.5) « Website » means www.theorganicfrog.com website.
1.6) These Terms and Conditions will apply to any purchase made on www.theorganicfrog.com web site.
1.7) We may update these Terms and Conditions from time to time and we recommend that you check prior to each order to ensure that you agree with them at the date of your order. If you place an order after we have published the changes on this web site you will be bound by those changes.
2.1) You must be 18 years old or over and must complete the registration procedure to order on our web site.
2.3) You must notify us of any change in these information before placing an order on this web site.
2.4) On registration, you will be asked to choose a password. This password is confidential and you must keep it secure.
3) Prices and delivery charges
3.1) The price of the goods will be as quoted on the web site at the time you confirm your order with the « Add to cart » button subject only to an inadvertent technical error for which we will not be liable.
3.2) If you duplicate an order, the prices will be updated at the time that your new order is confirmed.
3.3) Promotions are offered for a limited period of time. Prices on such goods may increase considerably when promotions are no longer being offered.
3.4) The minimum order amount is SGD 30.
3.5) As we calculate the selling prices of our products as close as possible to its real price, the full delivery costs are not included in the products prices. An amount of SGD 10 will be charged for any order below or equal to SGD 80. We offer free delivery for any order above SGD 80.
4) Purchase contract
4.1) You agree to buy goods on this web site for your personal use only.
4.2) By using this website and by clicking the « place order » button, you agree to place an order under these Terms and Conditions.
4.3) We will then confirm acceptance of your order by sending you an email to the email address you have provided to us.
5.1) Your order will be confirmed and valid once your payment is done. Payment must cover the cost of all goods ordered and any alternative goods delivered. The total amount you will have to pay will be shown on the invoice provided with your delivery and this amount prevails on any other including the one given on our website the day you ordered.
5.2) All payments are to be done through Paypal or Bank Transfer, either using your account or using credit cards.
6.1) We do deliver most of Singapore areas. Some areas are not covered by our delivery subcontractor. Please contact us if you have a doubt about your area.
6.2) Delivery will be made to the address specified by you when you register on our website. It is your responsibility to make sure that your personal details are accurate. You must notify us if you move home so that we can deliver to the correct address.
6.3) Goods are subject to availability, particularly seasonal products. We cannot be held responsible if the goods you wish to purchase are not available.
6.4) We will always try to supply you with the full quantity that you have ordered. In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. In any event, our liability will be limited to the price of the goods incorrectly delivered.
6.5) It is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot. At the time of delivery, you or someone on your behalf will be available to inspect the goods. If someone at the delivery address other than you signs for the goods, we are entitled to assume that person is authorised by you to do so.
6.6) If no one is at the address when the delivery is attempted and we have to rearrange a delivery, we will not be responsible for any loss or damage caused to the goods and we are entitled to charge you in full for an amount equal to the cost of perishable items contained in your order.
6.7) We will not be responsible for any loss or damage caused to the goods after the contract has been concluded.
6.8) We reserve the right to restrict deliveries in certain areas or to modify the delivery network.
7) Amendment of orders, returns and cancellation rights
7.1) You cannot amend or cancel your order once it has been paid.
7.2) If whilst inspecting the goods at the time of delivery, you identify faulty goods you must notify us promptly by emailing at info[at]theorganicfrog.com.
7.3) We will credit your account with the same value than the goods you shall return to us, subject to returning them in their original packaging and in their original condition.
8) Warranties and liability
8.1) To the maximum extent permitted by applicable law, The Organic Frog Ltd and its subsidiaries, affiliates, officers, employees, agents, partners, and licensors will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use our website www.theorganicfrog.com; (ii) any conduct or content of any third party on our website www.theorganicfrog.com, including without limitation, any defamatory, offensive or illegal conduct of other users or third parties; (iii) any content obtained from our website www.theorganicfrog.com; and (iv) unauthorised access. Use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not The Organic Frog Pte Ltd has been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
8.2) Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.
8.3) Weather conditions or events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will contact you as soon as we can in order to rearrange your delivery . In any event our liability to you will be limited to the price of goods not delivered
10) Refund Policy
10.1) Despite all our efforts to avoid such a situation, it could happen that the product you ordered is not available anymore at the time we prepare your parcel. Should this happen, we would contact you and you would have the choice between a product replacement, a voucher of the product’s value, or a full repayment of the product’s value.
10.2) If you find a mistake or a product missing upon reception of your order, and if you inform us within 48 hours, you will have the choice between a product replacement, a voucher of the product’s value, or a full repayment of the product’s value.
11)Errors or Omissions
11.1)Occasionally there may be information on our Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
11.2)We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
12.1) If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
12.2) These Terms and Conditions are governed by Singapore law and the parties submit to the exclusive jurisdiction of the Singapore courts in relation to any dispute which may arise between them.
12.3) We reserve the right to suspend this website without notice for repair, maintenance or other technical reasons.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY THE ORGANIC FROG PTE LTD ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE ORGANIC FROG PTE LTD DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THIS WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE; OR E-MAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS THE ORGANIC FROG PTE LTD AND PARTNERS, OFFICERS, DIRECTORS, AGENTS, CONTRACTORS, LICENSORS, SERVICE PROVIDERS, SUBCONTRACTORS, SUPPLIERS, INTERNS AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS’ FEES, MADE BY ANY THIRD-PARTY DUE TO OR ARISING OUT OF YOUR BREACH OF THESE TERMS OF SERVICE OR THE DOCUMENTS THEY INCORPORATE BY REFERENCE, OR YOUR VIOLATION OF ANY LAW OR THE RIGHTS OF A THIRD-PARTY.
These Terms and Conditions were last updated on 16 April, 2016.